Franklin American Mortgage Company in 6100 Tower Circle #600

Customer Reviews about Franklin American Mortgage Company:

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  If I could leave zero stars I would. Absolutely horrible customer service. It took me month to be refunded a mortgage payment that was drafted twice. I intend to look for a way to refinance with another company.
  By amy ballard, May 22, 2017
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  I wish I could put 0 stars. 2 years in a row their escrow department managed to screw up!! Last year, I followed their procedures to tell them that we were changing Insurance company. I even gave them 30 days notice... They still paid the old company and then I had to get the money back, send it back to the escrow so you could pay the correct company. This year they have attempted to pay the insurance company TWICE to the wrong place!! This is after multiple calls with me giving them straight forward instructions that a 3 yo could understand. We are refinancing.. I don't care what it cost for me to do this. Stay clear and pray your loan doesn't get sold to them!!
  By Charlene McNeil, March 09, 2017
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  I'm about a year into a mortgage with this company and just had my first real interaction trying to take care of an issue and they have absolutely abysmal customer service. I would steer clear of them at all costs if possible. Unfortunately I was not in a position at the time to shop around and read into these reviews, which by the way, it doesn't matter where you look (check out yelp for instance) they're universally rated extremely poorly. They have absolutely no interest in helping solve issues what so ever and you wont believe the lack of concern from literally anyone you get on the line. Do not use this company. I can't wait til I can either refinance or my mortgage gets sold to literally anyone else.
  By Bryan Vargo, October 10, 2016

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About Franklin American Mortgage Company in Franklin